Introduction
Welcome to Dermanostics. These Terms of Service (“Terms”) govern your use of our website (dermanostics.ae) and the services provided by Khongkwan Clinic Vejchagrum Co., Ltd. (“dermanostics,” “we,” “us,” or “our”), including consultations, treatments, and related services at any of our clinic branches in Dubai.
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Eligibility
Our services are available to individuals aged 18 and older. If you are under 18, you may only receive services with the written consent of a parent or legal guardian, who must be present during the initial consultation.
Medical Disclaimer
The information provided on our website — including treatment descriptions, blog articles, FAQs, and before-and-after photographs — is intended for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment recommendations.
Every patient is unique, and treatment outcomes vary depending on individual factors such as skin type, medical history, lifestyle, and adherence to pre- and post-treatment instructions. The information on our website should not be used as a substitute for a professional medical consultation. All treatment decisions are made during an in-person consultation with a licensed physician at dermanostics.
Before-and-after photographs displayed on our website or social media represent individual patient results and do not guarantee that you will achieve the same or similar outcomes.
Consultations and Treatments
Free Consultations
Dermanostics offers complimentary consultations. During your consultation, a doctor will assess your concerns, discuss your goals, and recommend a treatment plan tailored to your needs. There is no obligation to proceed with any treatment.
Informed Consent
Before any treatment, you will be provided with information about the procedure, expected outcomes, potential risks and side effects, aftercare instructions, and any alternatives. You will be asked to provide informed consent before treatment begins. You have the right to ask questions and to decline any recommended treatment.
Patient Responsibilities
To ensure your safety and the best possible results, you agree to:
- Provide accurate and complete information about your medical history, current medications, allergies, and any existing health conditions
- Inform our staff of any changes to your health between the time of booking and the time of treatment
- Follow all pre-treatment and post-treatment care instructions provided by our medical team
- Notify us promptly if you experience any unexpected side effects or adverse reactions following treatment
Dermanostics shall not be held responsible for complications or unsatisfactory results arising from a patient’s failure to disclose relevant medical information or follow care instructions.
Appointments and Cancellations
Booking
Appointments can be booked through our website, by phone, or via our messaging channels (LINE, WhatsApp, or other supported platforms). A confirmed booking constitutes an agreement to attend at the scheduled date and time.
Cancellation and Rescheduling
We kindly request at least 24 hours’ notice if you need to cancel or reschedule an appointment. This allows us to accommodate other patients who may be waiting for availability. Repeated no-shows or late cancellations may result in a booking deposit being required for future appointments.
Late Arrivals
If you arrive late for a scheduled appointment, we will do our best to accommodate you. However, your treatment time may be shortened, or your appointment may need to be rescheduled, depending on the remaining time and the nature of the treatment.
Pricing and Payment
Treatment Pricing
Treatment prices listed on our website or provided during a consultation are indicative and may vary based on the specific treatment plan recommended by your doctor. Final pricing will be confirmed before treatment begins, and you will not be charged without your agreement.
Payment Methods
We accept payment by cash (AED), credit card, debit card, and bank transfer. Payment is due at the time of service unless alternative arrangements have been agreed upon in advance.
Packages and Promotions
From time to time, Dermanostics may offer treatment packages or promotional pricing. These offers are subject to specific terms and conditions, including validity periods and any restrictions. Package and promotional terms will be communicated to you at the time of purchase.
Refund Policy
Due to the nature of medical and aesthetic services, refunds are generally not available once a treatment has been performed. If you have purchased a treatment package and have not yet used all sessions, please contact us to discuss your options. Refunds for unused package sessions may be considered on a case-by-case basis and may be subject to an administrative fee.
Intellectual Property
All content on our website — including text, images, graphics, logos, videos, and design elements — is the property of Dermanostics or its content licensors and is protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, modify, or republish any content from our website without our prior written consent. Limited use for personal, non-commercial purposes (such as sharing a link to our website) is permitted.
User-Generated Content
If you submit reviews, testimonials, comments, or other content to us (whether through our website, social media, or other channels), you grant Dermanostics a non-exclusive, royalty-free right to use, reproduce, and display such content for marketing and promotional purposes. We will never use your real name or identifiable information in connection with such content without your separate consent.
Limitation of Liability
To the fullest extent permitted by law:
- Dermanostics’s total liability for any claim arising from or related to our services shall not exceed the amount you paid for the specific treatment giving rise to the claim.
- Dermanostics shall not be liable for any indirect, incidental, consequential, or special damages, including loss of income or anticipated savings, arising from or related to our services or your use of our website.
- Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
Website Use
Accuracy of Information
While we make every effort to ensure that the information on our website is accurate and up to date, we do not guarantee the completeness, reliability, or accuracy of any content. Treatment information, pricing, and availability are subject to change without notice.
Website Availability
We aim to keep our website available at all times but cannot guarantee uninterrupted access. We may temporarily suspend the website for maintenance, updates, or for reasons beyond our control.
Prohibited Use
You agree not to use our website to:
- Engage in any activity that is unlawful, harmful, or fraudulent
- Attempt to gain unauthorized access to our systems or data
- Transmit viruses, malware, or other harmful content
- Scrape, copy, or harvest content from our website without permission
- Impersonate any person or entity
Third-Party Services and Links
Our website may contain links to third-party websites, platforms, or services. These links are provided for convenience and do not imply endorsement. We are not responsible for the content, privacy practices, or availability of third-party websites.
We also use third-party services for appointment booking, payment processing, and communication. Your use of these services may be subject to their own terms and conditions.
Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of the Kingdom of Dubai. Any disputes arising from or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai.
We encourage you to contact us directly to resolve any concerns or disputes before pursuing legal action. We are committed to addressing issues in good faith and finding a fair resolution.
Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
We recommend reviewing these Terms periodically to stay informed of any updates.
Contact Us
If you have any questions about these Terms of Service, please contact us: